Amazon Prime Air were growing rapidly from a small prototype development team working on a concept feasibility environment to an organization that could support the explosive growth that would, potentially, happen if all the regulatory hurdles to operating a drone delivery service could be addressed. They are reviewing all their internal technology and manufacturing processes and establishing software tools that were able to start small but grow rapidly as demand grew without breaking.
Amazon Prime Air had selected the Dassault Systemes 3DExperience technology which included CATIA and ENOVIA as major components. However, the requirements on the system were changing, almost daily, as different aspects of the growth pressures began to become apparent. Dassault assigned a Technical Account Manager to work closely with the Amazon technical team to establish working methods and management techniques for their BOM and general CATIA Data Management environment which could be scaled as demands grew.
A regular cadence of meetings was set up to capture, manage and resolve the issues which were identified during the initial engagement. Additional functionality that would be required to support the development environment as Amazon moved towards production was identified as well as software/business process requirement gaps identified to enable Dassault to resolve these gaps in a timely manner.
I was assigned as the Technical Account Manager during this phase and was, quickly, able to bring the engagement under control and develop plans, with the customer, for future growth. This was role, again, that required very close coordination with the Sales team to put in place strategic plans to drive revenue for Dassault and success for the customer as they grew rapidly to meet both market and regulatory demands.
